Shipping policy

Shipping Policy

At That Was So Good, we are committed to delivering your orders promptly and securely. Please review our shipping policy below for information on how we process and ship your orders.

1. Order Processing Time

  • All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day.
  • You will receive a confirmation email once your order has been processed and shipped.

2. Shipping Rates and Delivery Times

We offer the following shipping options:

  • Standard Shipping: 1-3 business days – Shipping rates calculated at checkout.
  • Express Shipping: 1-2 business days – Shipping rates calculated at checkout.
  • Free Shipping: Available on orders over $400.

Delivery times may vary depending on your location and external factors such as carrier delays, weather, or holidays. Please note that estimated delivery times do not include order processing times.

3. International Shipping

  • We offer international shipping to select countries. Shipping rates and delivery times for international orders will vary depending on the destination and shipping option chosen at checkout.
  • Customs, duties, and taxes for international shipments are the responsibility of the customer. That Was So Good is not responsible for delays due to customs processing.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment on the carrier’s website.

5. Shipping Address

Please ensure that your shipping address is accurate and complete. We are not responsible for lost or delayed shipments due to incorrect or incomplete addresses.

6. Damaged or Lost Packages

  • Damaged Packages: If your package arrives damaged, please contact us immediately at contact@rhymeturnselastic.com with your order number and photos of the damaged items. We will work with the carrier to resolve the issue.
  • Lost Packages: If your package is lost in transit, please contact us at contact@rhymeturnselastic.com. We will do our best to help locate the package or arrange a replacement.

7. Shipping Restrictions

Certain products may have shipping restrictions due to regulatory or legal reasons, and we may not be able to ship to certain areas.

8. Contact Us

If you have any questions or concerns regarding our shipping policy, feel free to reach out to us: contact@rhymeturnselastic.com