Refund policy

Return and Refund Policy

Thank you for shopping at That Was So Good. We are committed to ensuring your satisfaction with your purchase. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help.

Returns

• Eligibility: You have 30 calendar days from the date you receive your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Non-Returnable Items: Certain items are exempt from being returned, including perishable goods, custom or personalized products, gift cards, and any item not in its original condition, damaged, or missing parts for reasons not due to our error.
• Proof of Purchase: To complete your return, we require a receipt or proof of purchase.

Refunds

• Refund Process: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, a credit will automatically be applied to your original method of payment within 7-10 business days.
• Partial Refunds: In some cases, only partial refunds are granted, such as for items that are not in their original condition or are damaged.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at contact@rhymeturnselastic.com.

Shipping

• Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Shipping Refunds: If you receive a refund, the cost of return shipping will be deducted from your refund unless otherwise specified.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us contact@rhymeturnselastic.com.